Complaints procedure

1. Damage to goods during transport

The customer is obliged to check the delivered goods and inform the seller of any defects without delay. Send a notification of defects by e-mail to our email address: obchod@jenkie.eu, or call: +421 915732190. We will inform you about the procedure for handling the complaint no later than three working days from the receipt of your notification.

Conditions for returning goods:

The goods must be unused and in their original packaging.
The product packaging may be mechanically damaged, which occurred only when opened!
Each order contains a document "COMPLAINT LETTER", which must be filled out and sent together with the returned goods!

2. Filing a complaint during the warranty period

The statutory warranty period for goods is 2 years. It begins from the date of receipt of the goods by the buyer.
The procedure for making a complaint is as per the procedure set out by law.
The warranty does not apply to a defect due to which a lower price was agreed.
If you discover a defect in the product that is the subject of a complaint during the warranty period, fill out the complaint form and wait for instructions on how to proceed.
Deliver the goods by post, do not send them on delivery.
Wear and tear characteristic of the given material or use is not considered a defect.
The warranty entitlement expires if the defect occurred due to mechanical damage to the product, as a result of normal wear and tear of the item, operation of the product in unsuitable conditions or if the product was tampered with.
Defects caused by natural disasters and improper handling of the product are also excluded from the warranty.
The consumer has the right to have his complaint processed no later than 30 days from the day following the day the seller takes over the item. If the seller fails to comply with this statutory deadline, the consumer has the right to decide whether to demand an exchange of goods or a refund /par.623 of the Civil Code/.ä
The seller may, instead of removing the defect, replace the defective goods with a perfect one, if this does not cause serious difficulties for the buyer.
In the event of an irremovable defect that prevents the proper use of the item for the given purpose, the consumer has the right either to exchange the goods or to withdraw from the contract /refund the money/.
When making a complaint, it is necessary to submit a proof of purchase.
Complaints are processed in accordance with the applicable legal regulations of the Slovak Republic.

Send the goods to the address:

KOICentrum

Maloboršanská 98,

900 50 Hrubá Borša

Slowakia

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